- Person-centred approach
- Emotion-focused work
- CBT and ACT tools
About Andrea
Andrea Croston is a BACP-registered counsellor practising in the United Kingdom with four years of formal experience since qualifying at Level 4 in counselling and psychotherapy. She works with a wide range of concerns including stress, anxiety, addictions, trauma and abuse, low self-esteem, depression, grief and relationship and intimacy-related issues. Sessions are offered in English and she also accepts international clients.
Andrea described herself as primarily a person-centred counsellor and uses that as the base for her work. In practice she listens and follows what matters most to the person in front of her. She treats clients as the experts on their own experience and focuses on helping them name feelings and make practical changes.
Alongside a person-centred stance, Andrea draws on Emotionally-Focused Therapy, Acceptance and Commitment Therapy and Cognitive Behavioural Therapy when these fit a client’s needs. These approaches help people understand emotional patterns, try new ways of relating to difficult thoughts, and test practical changes between sessions.
Her background includes two decades of volunteering in charity settings and a formal Level 4 qualification awarded in September 2022. That mix of long-term voluntary experience and recent training shapes how she meets clients - combining steady listening with contemporary methods.
Andrea emphasises ongoing professional development and describes therapy as a collaborative process. Practicalities such as session times and scheduling are handled directly with her, and she uses a subscription payment model that can be cancelled at any time.
How her approaches translate to online work
Andrea combines Emotionally-Focused Therapy (EFT), Acceptance and Commitment Therapy (ACT) and a person-centred base in her work. EFT focuses on identifying and understanding emotional responses and relationship patterns, which can help when feelings are hard to name. ACT teaches skills for noticing thoughts and choosing actions that match personal values, which is useful for anxiety, stress and life changes. A person-centred stance means sessions centre on the client's concerns and priorities rather than a fixed agenda.Finding the right approach is part of the therapy process. Andrea will work with clients to decide which methods best suit their goals and preferences. This is a collaborative conversation and can change as therapy progresses.
The profile does not specify exact session formats, so confirm current options before booking. Online work can make it easier to fit sessions around daily life, for example by reducing travel time, allowing shorter check-ins on busy days, or avoiding the need to be on camera for every meeting. These practical benefits can help people maintain regular sessions alongside other commitments.
Areas of expertise
Primary focus
Also works with
Additional focus areas
Therapeutic approaches
Experience
4+ years
Listed in
United Kingdom
Languages
English
Frequently asked questions
What concerns does she support?
She works with stress, anxiety, addictions, trauma and abuse, low self-esteem, depression, grief, relationship and intimacy issues, and many related concerns listed in her profile.
How would you describe her therapeutic style?
Her base is person-centred counselling, which means she listens closely and follows the client’s priorities. She also uses Emotionally-Focused Therapy and other approaches as appropriate.
How much experience does she have?
She has four years of formal practice since gaining a Level 4 qualification in counselling and psychotherapy, plus many years of volunteer work in charity settings.
What are her credentials and where is she based?
She is registered with the British Association for Counselling and Psychotherapy (BACP) and works in the United Kingdom.
Which languages and international clients are supported?
Sessions are offered in English and she accepts international clients.
What session formats does she provide?
The original profile does not list specific session formats. Please confirm current session options with her before booking.
How are sessions paid for and what does it cost?
Costs vary with location and sessions use a subscription model that can be cancelled at any time.
How do I begin working with her?
Start by selecting the See online therapy options button, complete a short matching questionnaire, and schedule a first session.
Profile details come from information the therapist supplied to BetterHelp. Credential and registration rules differ between the United States, the United Kingdom and Australia.